“Telebank” system

Time is especially valuable thing when You’re trying to find information. We appreciate our Client’s time and help to save it. That is why we intended a new type of service – receiving information through the “Telebank” System. Companies, organizations, businessmen, investors and credit cards holders can always receive updated information concerning our work at the “Tarkhany” Bank and their accounts. By calling this phone number (8412) 55-37-07 at any time, Your are able to get the following information:

• office and cash registers addresses in Penza City and Penza County;
• addresses of exchange centers;
• phones of the bank departments;
• exchange rates.

FOR OUR CLIENTS

The “Telebank” System allows our Clients (legal representatives and individuals) to receive updated information not only about our services but also about accounts.

Individuals can receive the following information:

• information of “Penza-Kart” accounts and the international plastic cards;
• deposit information;
• credit information, including debts, time and the amount of the next payment.

Legal representatives, private businessmen can receive the following information:

• current accounts information;
• records;
• credit information.

DAILY INFORMATION SUBSCIPTION

If You’re our Client you may receive a subscription according to Your interests:

• account balance;
• information of monetary resources movement for the previous day;
• credit information;
• the latest records.

In this case You don’t have to call the bank. The “Telebank” System will automatically provide with concerning You information daily. You may choose the most suitable way to receive information:

• by phone;
• by fax;
• by e-mail;
• by cell phone (SMS messages).

We will fully provide the requested information.

START UP (THE “TELEBANK” SYSTEM)

Address at the office where You’ve already opened an account. Become familiar with Regulations of this service and sign paperwork. Receive from the bank worker Your Code and an envelope with a password. On the next day You will have an access to the “Telebank” System.

Working with Clients in the “Telebank” System

In order to enter into the “Telebank” System You will need to complete the following order:

• Call us at this phone number: (8412) 55-37-07.
• Switch to tone mode while greeting message is playing
• Follow answer machine instructions and enter Your code and password.
• Choose the right item (number) from the menu and listen. If You’re interested, You may receive information by fax, e-mail or cell-phone.

If You have any questions, You can wait for an operator of “Telebank” System. With a specialist’s help You will find answers to your questions.

We highly recommend registering for a daily automatic subscription in order to receive information (see the order above).

SAFETY

All data is protected by a code and password. The password is given to You after signing a contact. Nobody, except you, knows it including the bank workers. We guarantee keeping password in secret.

Also You may block Your password or change it for a new one. In order to be able to do it, You need to address the office where you’ve opened an account.

The “Telebank” System is the newest level in the banking service.

If You have any questions, call us at the office (branch).

Phone to contact (for the “Telebank” System) – 55-37-07.

General Information Bank Today Bank Details and Addresses Branches and Offices Correspondent Network

Corporate Accounts Cash Service Loans Promissory Notes and Deposits Foreign Currency Operations

Money Transfers Bank Cards Exchange Cheques Safe Deposit Boxes Deposits «Telebank» system

Balance Sheets Annual Reports

in Foreign Currencies in Rubles

International credit cards

Personal deposits in rubles Deposits in foreign currency